Refund policy

Thank you for shopping at Blueprint Home. We strive to provide you with high-quality furniture products that meet your expectations. Please read this policy carefully as it outlines our guidelines for returns and refunds.

  1. Non-Refundable Products:

    • Our furniture products are made to order and customized according to your specifications. Therefore, unless we have made a mistake in the manufacturing process or the product arrives damaged, we do not offer refunds or returns on our furniture items.
    • We take great care to provide detailed descriptions, including measurements and information about the materials used, to ensure a more precise understanding of the product. It is essential that customers read the detailed descriptions carefully before making a purchase decision.


  2. Manufacturing Errors or Damaged Products:

    • In the unlikely event that we have made a mistake in the manufacturing process or if the product arrives damaged, we will take full responsibility and work with you to resolve the issue.
    • If you believe that there is a manufacturing error or if the product is damaged, please contact us within a week of receiving the item. We may require you to provide supporting documentation, such as photographs or a detailed explanation of the issue, to assist us in assessing the problem.


  3. Return Process:

    • If a return is authorized due to a manufacturing error or damaged product, we will provide you with instructions on how to return the item. Please note that returns must be initiated within a week of receiving the item.
    • It is important to carefully package the item for return to prevent further damage during transit. We recommend using the original packaging whenever possible.
    • Once we receive the returned item and verify the manufacturing error or damage, we will either repair or replace the item, or issue a refund at our discretion.


  4. Exclusions:

    • Please note that this return and refund policy does not cover general dissatisfaction or changes in personal preference. It is essential that customers carefully consider their purchase and thoroughly review the detailed descriptions and measurements provided before making a decision.


  5. Contact Us:

    • If you have any questions or concerns regarding our return and refund policy, please email us at info@blueprinthome.co
      We will be happy to assist you and address any issues you may have.